Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how Hospitality Mystery Audit Professionals ("Company", "we", "our", or "us") collects, uses, stores, and protects the personal information of individuals ("you", "user", "client", or "auditor") who access our website or use our services.

By visiting our website or engaging in our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website or services.

1. Purpose

This Policy governs the processing of personal data by Hospitality Mystery Audit Professionals in connection with:

• Provision of hospitality mystery audit and evaluation services
• Engagement and management of auditors, evaluators, and independent contractors
• Communication with clients, partners, and service providers

2. Definition of Personal Information

For the purposes of this Policy, "Personal Information" (PI) or "Personal Data" refers to any information relating to an identifiable individual, including but not limited to:

• Name, address, phone number, and email address
• Gender, age, nationality, or demographic data
• Financial and billing information (such as bank details or tax identification numbers)
• Employment or contractual information (for evaluators and contractors)
• Evaluation results, survey responses, and audit-related performance data
• Sensitive personal data may include financial details, government-issued IDs, and biometric or health data (if ever collected)

3. Categories of Data Subjects

We may process personal data of the following individuals:

• Clients and client representatives
• Independent auditors, mystery shoppers, or contractors
• Employees and vendors
• Website visitors and subscribers

4. Information We Collect

We may collect the following categories of information:

• Personal master data and contact information
• Contract and transaction details
• Audit or evaluation reports and metrics
• Payment and billing information
• Digital information such as IP address, browser type, device ID, and usage analytics

Wherever possible, we indicate which information is mandatory and which is optional. You may choose not to provide certain information; however, doing so may limit your ability to use our services.

5. Purpose of Data Collection and Use

Hospitality Mystery Audit Professionals collects and processes your personal data only for lawful and necessary purposes, including:

• Providing audit, evaluation, and consulting services
• Managing client relationships and project assignments
• Engaging and compensating auditors or contractors
• Processing payments and generating invoices
• Communicating service updates, alerts, or reports
• Ensuring compliance with applicable laws and contracts
• Improving our website, operations, and service quality

We do not sell, rent, or trade your personal data to third parties.

6. Legal Basis for Processing

Hospitality Mystery Audit Professionals processes personal data on one or more of the following legal bases:

• Consent: You have given explicit consent for specific purposes
• Contractual necessity: Data processing is required to fulfil a contract or service engagement
• Legal obligation: Processing necessary for compliance with applicable law
• Legitimate interest: To ensure service quality, prevent fraud, or improve user experience

You may withdraw your consent at any time by contacting our Grievance Officer (see Section 13).

7. Data Sharing and Transfer

We may share personal information with:

• Authorized employees, auditors, and consultants
• Third-party service providers (IT, data analytics, payment processors, etc.)

Where data is transferred outside the Company, we ensure that adequate safeguards are in place in accordance with the Digital Personal Data Protection Act.

8. Data Retention

Personal data will be retained only as long as necessary for the purpose for which it was collected, or as required by law. After the retention period, your data will be securely deleted or anonymized.

9. Data Security

Hospitality Mystery Audit Professionals employs reasonable security practices as mandated under Rule 8 of the IT Rules, 2011, including:

• Secure storage and restricted data access
• Encrypted data transmission
• Regular audits and security updates
• Employee confidentiality agreements and access controls

While we use strong safeguards, no electronic transmission or storage system can guarantee absolute security.

10. Use of Cookies and Tracking

Our website may use cookies or similar technologies to improve functionality and analyze usage patterns. You may disable cookies through your browser, but doing so may affect website performance.

11. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their respective privacy policies before sharing any information.

12. Grievance Officer

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, our Grievance Officer is:

• Name: Hospitality Mystery Audit Professionals
• Email: info@globalhospitalitymap.com
• Response Time: Within 15 business days of receipt

13. Children's Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that such data has been inadvertently collected, it will be promptly deleted.

14. Updates to This Policy

We may update this Privacy Policy periodically to comply with legal or operational changes. The latest version will be available on our website, and the "Last Updated" date will reflect revisions.

15. Contact Us

For any queries, concerns, or complaints about this Privacy Policy, please contact us at:

Hospitality Mystery Audit Professionals
Email: info@globalhospitalitymap.com